Ask H&H: transport insurance

Q: MY insurance is supposed to cover recovery of vehicle, trailer and transport of horses. When we broke down and it was put to the test there was a dismal lack of horse transport. It was even suggested that the horses went in the trailer on the back of a flatbed lorry — totally unacceptable. What is the point of this insurance if it fails to deliver? All I can say with regards to breakdown cover is “buyer beware”.

GL, Kent