Your Website Subscription
NB: This information is regarding subscriptions to HorseandHound.co.uk. For full details regarding subscriptions to Horse & Hound magazine, please visit www.magazinesdirect.com.
Your subscription contract will be fulfilled by Future Publishing Ltd, a company registered in England and Wales under registered number 02008885 whose registered office is at Quay House, The Ambury, Bath, BA1 1UA , together with its agents and sub-contractors. Subject to the standard terms; although in the unlikely event of inconsistency, the Horse & Hound terms will prevail.
When subscribing online you will either see a page or receive an email if you have supplied your email address, acknowledging that you have subscribed. A legally binding contract is formed on the date we send you confirmation of your order and payment has been taken.
You will likely receive this confirmation by email within 72 hours if you supplied an email address.
We will not be responsible if you fail to receive the written confirmation because you have supplied us with an incorrect postal address or email address.
We reserve the right not to accept or process your subscription for any reason. All subscriptions are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately.
We reserve the right not to fulfill a subscription if:
- In the event of obvious inaccuracies in prices, except that we may fulfill your subscription at the correct price;
- If we are unable to obtain payment authorisation from the issuer of your payment card
Cancellations and refunds
Under the Consumer Contracts Regulations 2013 , consumers have certain rights to cancel contracts concluded at a distance. The Contract between you and Future Publishing Ltd is such a contract and you have the right to cancel it within 14 days after the date the Contract is entered into (so if you enter into the Contract on 1 January, you may cancel any time before the end of 15 January) (the “Cancellation Period”). Because our Services are subscription-based, you acknowledge and accept that they will be made available to you immediately on formation of the Contract and during the Cancellation Period.
Please note that all credit card refunds will be issued in sterling. Your Credit Card company will convert the sterling amount into your local currency and may charge an additional fee for completing the transaction. If you have any queries about credit card refunds, or would like to request a cancellation, kindly contact hhdigital@magazinesdirect.com. Please provided your Name, Address, Email Address, Signature and Date in any communication.
How to cancel your Horse & Hound website subscription
While we hope you are enjoying your Horse & Hound unlimited access and do not want to leave, if you do wish to cancel you can do so easily at anytime within your “My Account” area or alternatively you can contact hhdigital@magazinesdirect.com or call 0330 333 1125 (Mon-Fri 8.30am – 7pm, Saturday 10am – 3pm).
Payment
Prices displayed on the subscriptions section of the website will prevail at all times in relation to subscriptions placed on-line.
If you make ongoing subscription payments we reserve the right to increase our prices at any time after the first year of your subscription has elapsed and will notify you in writing with at least 10 working days notice of any such price increase.
Although we try to ensure that all prices are accurate, errors may occur. If we discover an error in the price of your order, we will inform you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. We will refund you in full if you cancel the order and have already paid.
If you are under 18 or are not using your own credit/debit card to pay for the subscription, you must ask the permission of the credit/debit card holder before entering the payment details. By clicking “Submit” you are confirming that you have obtained the express prior permission of the credit/debit card holder.
Personal Information
We use the personal and transactional information (e.g. name, address, e-mail address, credit card details) (“Personal Information”) you supply to us in order to fulfil your subscription order. On the online order form we may ask you about receiving details of our products and services and/or those of third parties which may be of interest to you. You should tick the relevant boxes to indicate whether or not you wish to receive such information.
Unless a member of our staff has been fraudulent or negligent, we will not be liable to you for any losses you may suffer as a result of unauthorised access by a third party to the information (including in particular credit/debit card details) you transmit when you place an order. All information collected will be processed in accordance with our privacy policy.
Account Security
When you enter your email address and choose a password as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user ID, email log in or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these our Terms of Service or our Privacy Policy. Sharing logins is prohibited.
If you know or suspect that anyone other than you knows your email address or password, you must promptly notify us at hhdigital@magazinesdirect.com
General
These Terms and Conditions are subject to change. These Terms and Conditions are governed by English law. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based. These Terms and Conditions override any contrary terms or conditions published by us in relation to any order placed by you with us.
eTraining
Future Publishing Limited provides the information for this project in good faith and makes no representations as to its completeness or accuracy. Individuals carrying out the exercises in this eTraining course do so at their own risk and must use their independent judgement in determining their own and their horse’s ability to safely conduct the exercises. Anyone under the age of 18 should be supervised by a responsible adult when carrying out the exercises. Protective clothing, including a helmet, should be worn at all times when conducting any exercises in the eTraining course. To the fullest extent permitted by law, neither Future Publishing Limited, its supplier or any of their employees, agents or subcontractors shall have any liability in connection with the use of this eTraining course, provided that nothing shall exclude or limit the liability of any party for personal injury or death caused by negligence or for anything else which cannot be excluded or limited by law.
Questions about your Horse & Hound website subscription
If you have any queries or comments about your subscription please contact our customer care team on hhdigital@magazinesdirect.com or call 0330 333 1125.
How to manage your Horse & Hound website subscription
You can manage all aspects of your Horse & Hound website subscription from within your “My Account” area. Alternatively you can contact hhdigital@magazinesdirect.com or call 0330 333 1125 (Mon-Fri 8.30am – 7pm, Saturday 10am – 3pm)
How to cancel your Horse & Hound magazine subscription
While we hope you are enjoying your Horse & Hound magazine subscription and do not want to leave, if you do wish to cancel your magazine subscription, please contact 0330 333 1122 (Mon-Fri 8.30am – 7pm, Saturday 10am – 3pm), email help@magazinesdirect.com or alternatively log in to our self management portal www.mymagazine.co.uk.