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Intelligent IP telephony system speeds customer service at Spanish Riding School

Abigail Butcher, H&H head of news

16 June, 2010

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The Spanish Riding School in Vienna is praising its new “intelligent call routing” communication system, after just a month of use.

With its conventional telecommunication system reaching the end of its working life, the Spanish Riding School installed SwyxWare in May.

Many of the calls received by the Spanish Riding School’s ticketing centre come from abroad.

The new IP telephony system, which directs calls over a private network, allows for customers to be greeted in their own language, and for their calls to be routed to employees who speak their language.

Riding school CIO Wolfgang Steineder said: “With the new solution we could significantly improve our customer service within a very short period of time.

“The system completely satisfies our expectations — we were convinced immediately.”

Each employee at the Spanish Riding School has their own fax number, and can use the SwyxWare on their mobile phones — to record calls, for example.

The SwyxWare IP telephony solution is based around familiar Microsoft® Windows® applications, and designed to integrate easily with a business’s existing software, including financial and business process management tools.

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