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View Full Version : Equestrian Online Shops - which is most popular?



Cullohill
06-08-09, 10:00 AM
Sorry this is not a competition related post but as i'm in here mostly and you are a lovely lots hope i could pick your brains http://www.horseandhound.co.uk/forums/images/graemlins/smile.gif

Just wondered which are the most popular online equestrian shops people use and why?

Is it price?

Ease of use of website?

Range on website?

Customer service?

Postage costs?

Good sale items?

Also what do you buy mostly?

Many thanks http://www.horseandhound.co.uk/forums/images/graemlins/smile.gif

Chloe_GHE
06-08-09, 10:08 AM
ebay for price and usualy I want soemthing specific so will research it online to find it as cheap as poss then see if ebay can beat it!

other than that I have used surrey equestrian which is pretty price competitive, and derby house in the past for breeches they are pretty good on delivery

Frogpool manor is so annoying to navigate I always give up on it afer about 5 clicks

KatB
06-08-09, 10:12 AM
Old dairy saddlery is one I use regularly. Their stock isnt amazing, but their service is fantastic, and they regularly have excellent offers on.

FigJam
06-08-09, 10:17 AM
[ QUOTE ]
Just wondered which are the most popular online equestrian shops people use and why?

Is it price? <font color="blue">Usually! </font>

Ease of use of website? <font color="blue">Not as important for me, but some are more frustrating to use than others. I'd still use them though if price/delivery was good. </font>

Range on website? <font color="blue">I tend to use online stores to look for a specific item, so not worried about the range as such, more whether they have what I want or not! </font>

Customer service? <font color="blue">Yes, I go back to places I've had good service from as a first port of call and if I find what I want at a good price there I'll use them over others. </font>

Postage costs? <font color="blue">Important if I'm only buying one or two small things, I tend to grudge spending £5 to have some lightweight small things posted out, but for bigger things most places are very similar in cost and it's not as much of an issue. </font>

Good sale items? <font color="blue">I'll have a browse, but again, not a huge deal-breaker. </font>

Also what do you buy mostly? <font color="blue">Tack, clothing, grooming bits &amp; pieces. All my rtugs have been bought online also. </font>

Many thanks http://www.horseandhound.co.uk/forums/images/graemlins/smile.gif <font color="blue">You're welcome! http://www.horseandhound.co.uk/forums/images/graemlins/smile.gif </font>

[/ QUOTE ]

My biggest bug-bear (not just with equestrian online ordering though!) is when they are out of stock but don't call back/email to let you know. They just assume you will be happy to wait for them to get it in and then post your order out to you. http://www.horseandhound.co.uk/forums/images/graemlins/mad.gif

Often, part of my order is needed for a specific date and if it's going to take longer I'd need to look elsewhere for it, some communication would be good if delivery will be more than 3-5 days!

FigJam
06-08-09, 10:22 AM
Meant to add, my favourite stores are;
<ul type="square">
Surrey Equestrian
Rideaway
Frogpool Manor (agree their navigation is a bit pants, but have had great customer service from them!)
Cybercheckout (for Horsewear rugs particularly!)
Equiwear (for Mountain Horse boots for me! http://www.horseandhound.co.uk/forums/images/graemlins/smile.gif )
Equestrian Clearance Warehouse
Ebay
[/list]

Cullohill
06-08-09, 10:42 AM
Thanks everyone, really helpful stuff http://www.horseandhound.co.uk/forums/images/graemlins/smile.gif

VRIN
06-08-09, 11:41 AM
rideaway..
choice(lots of things not available locally), price and delivery are the two key things for online shops for me..if it can't be delivered promptly tend to buy locally if I can

Noodlejaffa
06-08-09, 12:17 PM
Old Dairy is always my first port of call. I buy a lot of MT stuff and ODS do a great number of special deals.

Staff always really pleasant and happy to help. Postage costs good and delivery swift.

I used to use Rideaway, but their prices are expensive (as are Derby House) and I've found their staff a bit shonky to deal with. Not the most polite of people.

Don't use Robinsons as their website drives me up the wall and I don't like their own brand stuff as I find the quality poor.

Ludi-doodi
06-08-09, 01:09 PM
QR Surrey Equestrian. I've found them to be the most competitive price wise for Mark Todd, Shires and Kevin Bacon Hoof dressings. They perhaps not quite the fastest at gettig things to you (sometimes as much as a week!), but it's sent by courier rather than post. Seem to have a good selection of all sorts. I've only had to speak to them once (just wanted to know whem something was going to be dispatched) and they were very helpful and once my email (wanted to return something) and again a quick, helpful response.

Surrey Equestrian and Equestrian Clearance are my two favourites.

monkeybum13
06-08-09, 01:37 PM
Because I love Mark Todd stuff I used to use Old Dairy Saddlery if I couldn’t get to their shop but I found this website http://www.countrysupplies.com/ which does MT very cheap. Anything else I use ebay as 99% of the time it is cheapest. (oh and also equestrian clearance)

tigers_eye
06-08-09, 07:24 PM
Frogpool Manor for me - great service both when I was in the UK and now I'm here, they've rung if something isn't in stock, asked what I want doing, checked sizes, offered alternatives. Plus their shop is lovely! Only went there once but saw so many things I didn't know I needed but once I had I did http://www.horseandhound.co.uk/forums/images/graemlins/grin.gif.

MistletoeMegan
06-08-09, 07:36 PM
Old Dairy Saddlery is my fave aswell - the site needs work, but they have most of the products I want, and plenty of offers.

I won't use Derby House because of their service.

LEC
06-08-09, 08:02 PM
I love Equestrian Clearence and Old Dairy Saddlery. Both I buy a fair bit from. Had excellent customer service from both. I look and look before buying to get the best value. I have bought loads off ebay as well but the two above are great choices.

I get emails from both companies telling me of sales and special offer goods regularly. Both are very good value and have a good range of items. I have sent stuff back before and never had a problem. P&amp;P is good value.

Hate Robinsons - tacky goods and always disappointing. Used to use Rideaway but they are no longer good value.

jnb
07-08-09, 08:45 AM
Rideaway - their staff a SO helpful, and I have never waited more than two days for standard delivery. They also have accurate online stock figures.

Equestrian Clearance - excellent pricing, easy to use, delivery 2 -3 days normally and no quibble refunds.
Derby House...good if in stock but very slow if not in stock and I've waited MONTHS for stuff. Will use them but only as a last resort.